Delivery & Returns


Delivery and Returns

We will send your orders in the Netherlands with PostNL, for foreign countries we may use different transport companies.

What are the forwarding charges
1. Pick up
2. NL: € 5,50 euro -, > €75,00 free shipping
3. BE/LUX/DE 0-10 kg: € 9, 50 > €100,00   € 5,50 > €175,00  free shipping
4. FR/ UK /IT  0-10 kg: € 13,00
5. Shipping rest of Europe, with reserve: € 19,95
6. Shipping rest of the world, with reserve: € 29,95
When is my order delivered  
Normally your items will be dispatched to the transporters on the next working day.
Once we have finished the processing of your payment, the items that you have ordered, subject to availability in stock, are shipped to you.
Of course we aim to avoid out-of-stock situations and items that are not in stock anymore will be removed from the web shop as soon as possible!
In most cases, on average, EU customers will receive their order within 3 to 5 working days at the latest.
There is a longer term of delivery for orders from outside the EU. You must allow for an average of 4 to 7 working days at the most.
Return without reason given
After receipt of the product you dispose of a period of time of 14 working days to cancel the contract without reason given and to return the product or change it.
In case you wish to use this arrangement you do have to notify this per e-mail to info@artyco.nl. Return in the original, undamaged and complete packing.                                                                               We can only arrange for the return of your purchase, provided you have contacted info@artyco.nl previously!
In your e-mail always state your name, address and invoice number.
You will receive a reply within 12 hours on average and at the most within two working days.             You shall return the goods (in the original and complete packing) undamaged, complete and unused.
The total of the initial shipping expenses will be deducted from the already paid or due costs.
Clearly state your account number on the return ticket. Within 14 working days after receipt of the returned goods, the amount remaining is transferred back into your account.                                
Return with stating reason:
Your order is processed with the utmost care; however it is possible something has gone wrong at our office or during the transport.
Should you detect on receipt of the ordered articles that your order has been opened or damaged, or establish that the delivered goods do not match the ordered items, you shall inform us immediately. You shall notify this per e-mail to info@artyco.nl in order to enable us to make the necessary arrangements and to deliver a new product to you.
Please, do always state in your e-mail your name, address and invoice number. Normally you will receive a reply within 12 hours and at the latest within two working days.
Artyco.nl considers it self-evident that in such a case your order is corrected free of charge!
ArtycoTeam