Shipping & returns

Ordering and Payment
How do I order
The order process consists 5 steps:

  1. 1. You just click on the button "In Shopping Bag" next to the article you wish to order.
    Of course you can always remove an article from the shopping bag by clicking on the "X" next to the article. On this page you can also enter the number of your Discount Coupon if you've got one. OR you can log in if you wish to exchange savings points from a previous order. 
  2. 2. Hereafter you'll need to select a Shipping option, by selecting the country where the delivery address is located. When you want to order the article(s) in the shopping basket you can simply click on the "Proceed to Check Out" button. The page will change.

    3. Then you will need to enter your personal data or you can login when you are already a customer.
  3. 4. Then you can select a Payment method.
  4. 5. Then we ask you to check your order once again, to accept the General Terms, and then you can click on "Place order now" to confirm your order.
    You then will arrive on the well secured platform of Qantani/Sisow.
    After payment you will receive an e-mail from us to confirm the order.
How does the payment process work
In order to process the Online payments we have entered into an agreement with Qantani/Sisow, in this way guaranteeing utmost security and convenience .Qantani/Sisow is a secured Internet platform processing electronic payments for companies and is one of the market leaders in this field.
Payment methods:

International Customers: (other than Belgium and the Netherlands) PayPal If you have a PayPal account, or if you get one for free at, then you can also pay with PayPal.
On a PayPal account you can safely connect your Mastercard, Visa and American Express.

DIRECTebanking / Sofort ü (Various Countries) is the direct payment method of Sisow. More information on allows you to directly and automatically trigger a credit transfer during your online purchase with your online banking information. Available in the following countries: Belgium, United Kingdom, Germany, Austria and Switzerland

Belgium and the Netherlands:
MisterCash (Belgium)

iDEAL: (ING, Rabobank, ABN Amro, Postbank, Fortis, Friesland Bank, SNS Bank, ASN Bank and Triodos. iDEAL is a Dutch payment method) In the ordering process you are able to carry out the payment with iDEAL. An online confirmation from the bank enables us to quickly process the confirmation and the delivery of the order.

Bank (Wire-) Transfer
At the end of the order proces you will see all the relevant information to make a (international) bank transfer. We will send this also in an email. (Delivery can take a little bit more time because we only ship after receiving payment).

We want you to be 100% satisfied with the quality of your purchase. If for any reason you are not pleased with your order, simply contact us via .
* NOTE: We require the merchandise to be returned in the same condition as you received it (packaging material still intact) and that you have contacted us within 14 days after you receiving your order.
For all EU citizens the prices include VAT; the price excluding VAT (for all non EU citizens) is indicated between brackets. Changes in pricing, models, finish and typing errors are reserved. On you invoice you will find a specification of the amount of VAT.
Questions about your order
Should you have further questions about your order, or order procedure, please send these to
Please make sure, In case of an existing order, to state the order reference number.